Returns & Exchanges
As each YasMiniBloom dress is individually made to order, we are unable to accept returns for change of mind.
If you receive a faulty or incorrect item, you must contact us within 24–48 hours of delivery. Clear photographs and video evidence are required for assessment. Claims submitted without sufficient visual evidence may not be accepted.
We strongly recommend recording a clear video while opening your parcel. Any claims regarding missing or damaged items must be supported by an unedited unboxing video showing the package condition, shipping label, and full contents of the parcel.
Please note that under EU consumer regulations, the right of withdrawal does not apply to goods that are made to order or customised to the customer’s specifications.
All orders are carefully recorded and weighed during processing to verify shipment accuracy. Claims regarding missing items will be reviewed against warehouse records.
If a parcel is refused at delivery, couriers may destroy the shipment or return it to sender. In the event of a return to sender, all return shipping, customs, and handling charges will be the responsibility of the customer.
Where store credit is issued, it will be valid for 3 months from the date of issue.
For further guidance, please refer to our FAQ section or contact our support team.
